COVID-19 Update: How we are serving and protecting our clients
We are closely tracking the rapidly evolving public health and community concerns related to the coronavirus or COVID-19 pandemic and encourage you to do whatever it takes to stay safe during this difficult time. Rest assured that Cole Law Group is taking all available steps to remain accessible to our clients as we continue to act in accordance with your best interests and provide excellent legal representation. You will find below the answers to some frequently asked questions. In addition, feel free to reach out to us any time at email@example.com or (615) 490-6020 for assistance with your legal matter.
Q. Is your office currently open during normal business hours?
A. Yes, our office continues to be open Monday through Friday from 8:30 AM to 5:30 PM.
Q. When and how can I contact you?
A. You may continue to contact us during normal business hours via email firstname.lastname@example.org or by phone (615) 490-6020.
Q. What video chat platforms do you offer for clients?
A. Skype is our primary video chat platform. We can accommodate other platforms by arrangement.
Q. Are you accepting new clients?
A. Yes, we are continuing to accept new clients at this time.
Q. How can I get updates regarding the status of my case or legal matter?
A. You may continue to contact your attorney regarding the status of your case or legal matter or simply log in to your Clio online account.
Q. Are courts of law still open in my area? Will my court date be rescheduled? What if I can’t come to court because I’m sick or quarantined?
A. The Tennessee Supreme Court has, with some exceptions, generally suspended all in-person proceedings until April 1, 2020. Please check with your attorney to see if this may have impacted scheduling in your specific case. You should contact your attorney immediately if you experience symptoms of COVID-19 infection or if you have been quarantined so that he / she can advise the Court.
Q. Will scheduled depositions, mediation, arbitration, or settlement negotiations occur as planned?
A. Due to the need for social distancing, it is likely that depositions, mediation, and arbitration proceedings will be postponed. Settlement negotiations between attorneys may, however, continue. Please check with your attorney should you have questions about the scheduling in your particular matter.
COVID-19 has sparked widespread confusion and multiple rumors regarding its impact on Family Law, Labor & Employment Law, Landlord-Tenant Law, Business Law, Immigration Law, and the legal community at large. As a public service, Cole Law Group has compiled lists of FAQs that we hope may dispel some of this confusion:
Again, please feel free to reach out to us with questions at any time, and see the following links below for CDC, state, and/or local updates regarding public health orders, court operations, and other information.